Affordable &
Reliable Shipping
DELIVERY TIMES
In general, orders are dispatched within 2-3 working days and take 5-7 working days to arrive. If you need your order sooner, please choose Express delivery at the checkout.
Please note that during busy periods or sales events, dispatch times may be slightly longer. We’re doing our best to send out all orders as quickly as possible.
Thank you for your patience!
Please note that we are unable to refund postage fees on the items returned to us because of unpaid customs charges or if the parcel was unclaimed.
Packaging
All our products come with a tag. Products are carefully packed, and we always use recycled/recyclable packaging. We believe our products are truly special. We’d love to know your opinion, and to see pictures of your Afro Heritage Craft purchases on arrival or in use. You can tag us on TikTok, Instagram or Facebook – @Afro Heritage Craft.
Returns
We hope you are happy with your purchase, but we understand that not everything always works out. If for any reason you are not completely satisfied with your item(s) then you can return an item to us and we can offer you a refund. Please email us on agadiad21@gmail.com within 14 days from purchase. Please note that postage extras such as Express delivery cannot be refunded. With the exception of faulty goods return delivery costs are the responsibility of the customer, and we cannot be held responsible for an item damaged or lost in transit. NB Please note that in the interest of hygiene and for your protection, we cannot accept returns of earrings unless they are faulty.
Refunds
Items must be returned to us within 28 days from purchase, provided that items are in their unused and original condition and packaging, with their receipt. If items are not in their original condition, then we will not be able to offer you an exchange or refund. Refunds can take up to 14 days to be processed.
Cancellations
If you wish to cancel an order, please contact us on agadiad21@gmail.com, and if the order has not been dispatched we will process your refund. If the order has been dispatched, you will need to return the item(s) as standard once received.
Faulty items
All our products are handcrafted, and variations in colour, pattern, and size should be expected. We do not accept returns because of these irregularities. Some products are vintage. Items which this applies to will have the relevant information on the product page. Therefore, items cannot be returned as faulty due to this. Please also note that the colours of products may vary. Colours cannot always be represented exactly the same as in real life on a screen, but we ensure we do our best to accurately match them. In a very unlikely event of you receiving a faulty or damaged item, please contact us within 7 days of arrival, and we will happily refund you, once we have received the item and inspected the damage.
